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To utilize my technical experience
in software training, consulting and GIS to design innovative new features
and software titles |
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n
Windows Installer (MSI)
n
VBScript
n
Wise
Script
n
SMS
Script
n
SQL
n
SPSS |
n
Technical Instruction
n
Research
and Analysis
n
Public
Speaking
n
Technical
Documentation
n
ESRI ArcMap/ArcInfo
n
Google
Maps API |
n
Active Directory
n
Ghost
n
DriveImage
n
Microsoft
RIS
n
Windows
Image Development
n
Troubleshooting
PC Hardware |
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n
Windows 2000 MCP |
n
Wise Certified Professional (5.x) |
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Bachelor of Science in Geography with a focus in
Geographic Information Processing GPA: 3.91
Minors in Anthropology and Chinese
2004 – May 2007
Western
Michigan
University
Kalamazoo
,
MI
n
Earned
Presidential Scholar Award (2007)
n
Recieved Albert
A. and Janet Jackman Geography Scholarship (2006)
n
Member
of Gamma Theta Upsilon and Phi Kappa Phi Honor Societies
n
Secretary
for WMU Sailing Team and Chinese Language and Culture Club
n
Completed
geography projects in retail site selection, animated webmaps and land cover classification
n
Completed 25 credits at the graduate level |
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Geography
Research Assistant – Designing a computer
model that identifies most suitable replacement species for the city’s street trees infested by the emerald ash borer
2006–Present
Western
Michigan
University
Kalamazoo
,
MI
n
Created
a biodiversity profile of
Kalamazoo
’s
urban street trees using SPSS, Excel, and ESRI ArcMap
n
Will
be presenting a poster of maps and statistical results at the 2007 AAG Annual
Conference
n
Integrated ArcMap results into a public Google Maps interface http://www.hilkeram.com/maps using
PHP, JavaScript and a custom MySQL database |
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Software
Packaging Team Lead – Managed a team of three
engineers whose responsibilities included designing processes for data
gathering, software packaging and quality assurance
Summer 2006 Unisys
– Independent Contractor
Reston
,
VA
n
Engineered
flexible, repeatable, swimlane processes for Unisys to carry into future projects
n
Compared
competing software titles to select best tools for our team
n
Integrated
processes into software tools to automate workflow and documentation
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Software
Packaging Engineer – Headed group policy
retirement project to transition software deployment practices from ad hoc
methods to standardized tools and processes
Summer 2005 Option
One Mortgage Company – Independent Contractor
Irvine
,
CA
n
Project
resulted in over 60 standardized software applications deployed across a base of 2100 users
n
Wrote
scripts to clean retired software from all corporate workstations
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Senior Consultant – Provided training and consulting of “Wise
Package Studio” product line
2002–2004 Wise
Solutions, Inc.
Plymouth
,
MI
n
Provided
$750,000 of services to customers throughout the
United
States
, Europe,
Australia
and
Canada
n
Assisted
product management team in feature design for the Wise Package
Studio family of products
n
Interviewed
customers to identify strengths and weaknesses of our software products
n
Constructed
two e-learning courses for internal training of our parent company’s
employees
n
Represented
Wise Solutions as a panelist in the “Roundtable with Industry Experts” and gave
a presentation on software conflict management at Altiris’ ManageFusion 2003 conference |
|
Software
Packaging Consultant – Brought software
packaging expertise to Windows 2000/XP migration projects
2000–2002 Independent
Software Packaging Contractor
n
Developed
Visual Basic programs and Excel spreadsheets for management to automatically
track project statuses
n
Packaged
around 600 applications using Windows Installer,
Wis
e
Script and
SMS
Script
n
Provided software packaging services for:
n
Marathon
Oil
Findlay
,
OH
n
Compaq
Richmond
,
VA
&
Chicago
,
IL
n
Fidelity
Investments
Boston
,
MA
n
Pfizer
Groton
,
CT
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Assistant Manager – Performed sales, technical, and managerial duties in a retail
computer store
1998–1999 Virtual
PCs
Bowling Green
,
OH
n
Assisted in day-to-day management of pricing,
purchasing and receiving of inventory
n
Helped
establish our store’s reputation for best technical service in
Northwest Ohio
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Hiking in national parks, river canoeing, small boat sailing, trail cartography,
photography and Chinese cultural studies
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References Available Upon Request
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